Overview

Our refund policy is designed to ensure fairness and transparency for our customers. IPTV services are classified as digital products, which makes them non-returnable. However, we offer a 7-day money-back guarantee to ensure your satisfaction with our service. If 7 days have passed since your purchase, we regret to inform you that refunds or exchanges cannot be offered.

Refund Eligibility

To be eligible for a refund:

• You must have reported a valid issue within 7 days of your purchase (e.g., service not working as expected or technical issues on our side).
• Refunds will only be processed if the issue cannot be resolved by our support team.
• Refunds are not applicable for:
  • Failure to use the service due to customer-side issues (e.g., incompatible devices or poor internet connectivity).
  • Misuse of the service or breach of our terms of use.

Non-refundable items:

• Gift cards
• Sale or discounted subscriptions
• Plans canceled after 7 days of use

Refund Process

1. Once you submit a refund request, our team will review your case.
2. If your refund is approved, it will be processed within 5–10 business days, and the amount will be credited back to your original payment method.

Contact us at support@iptvplanets.tv to request a refund.

Late or Missing Refunds

If you haven’t received your refund:

1. Double-check your bank account or payment platform.
2. Contact your credit card provider, as processing delays may occur.
3. Reach out to your bank for further updates.

If you’ve done all of this and still haven’t received your refund, contact us at support@iptvplanets.tv.

Service Issues

If you experience any technical issues with your IPTV service:

• Contact our 24/7 support team at support@iptvplanets.tv to resolve the issue.
• Most issues can be resolved quickly by adjusting your device settings or network configuration.

Exchanges

We do not offer exchanges for IPTV subscriptions or digital services. However, we are happy to assist you in troubleshooting any issues with your subscription.

Need Help?

For any questions related to refunds, returns, or service issues, contact us at:

Email: support@iptvplanets.tv

We’re here to help ensure you have the best experience with our IPTV services.